All bags sold through this site or from official Valentino bag retailers are verified as authentic merchandise from Valentino by Mario Valentino in Italy. Each bag comes with a special security/authenticity tag and an authenticity card.
Made In Italy
Valentino Bags are made using the same traditional, hands-on process that Mario Valentino pioneered during the twentieth century. The journey starts in Santa Croce, Italy, where each piece of leather is meticulously selected for quality, cleaned, and treated to create the signature finishes and textures that signify a Valentino Bag. Learn more on our craftsmanship page.
Caring for your bag
Valentino bags are made with genuine natural Italian leathers that with the right care will last a lifetime. Be sure to keep your bags out of prolonged direct sunlight or extreme heat. If your bag does get wet use a dry cloth to blot the spots as quickly as possible, and then let the bag air dry away from any heat source.
When your bag is not being regularly used we recommend stuffing it with filler so it retains its shape, and to store it in the yellow dust-cover provided with your bag.
If your bag does get soiled, you can clean it with a slightly damp soft cloth with mild bar soap. Be sure to wipe with the grain of the leather. Then wipe again with the damp cloth but without the soap and let the leather air dry completely.
Valentino bags have been made using the same traditional techniques and craftsmanship since 1952. We stand by the level of quality and care put into the treatment of our leathers and the construction of our bags. All of our bags and leather goods, purchased from an authorized Valentino retailer are protected by a six month guarantee against any known defects in production.
Purchased at Official Retailer
If you purchased your bag from a department store or other official Valentino retailer, please contact them to return your bag.
Purchased at Valentinobags.com
If you purchased your bag through our official website (valentinobags.com) then all regular priced, unworn items may be returned for a full refund or exchanged for the same value, up to 30 days from your date of purchase.
Domestic US orders can be returned via the UPS return shipping label that shipped with your order.
Shipping charges and gift-wrap options are non-refundable.
Contact us at firstname.lastname@example.org to request an RMA ( Return Merchandise Authorization ) number to begin the process of your return/exchange.
All our products are made in Italy, We are the USA distribution company we do Not offer repairs.
Please contact the retailer where your made the purchase.